Microsoft Counters Wii, PS3 With Xbox 360 Extension
December 25, 2006
Microsoft has done the “right thing” for its Xbox 360 customer base. In a move that has been rumored for quite a while, the company pulled the trigger and extended the warranty for its next-generation console from 90 days to a full year. Plus, it certainly won’t hurt sales in its race with Sony’s PS3 and Nintendo’s Wii.
From Microsoft:
In a move to benefit customers, Microsoft Corp. announced today that it will change the Xbox 360 warranty from 90 days to one year from the date of purchase in the United States and Canada. Microsoft extended the warranty in these territories to be consistent with the standard one-year warranty that is available throughout most of the world. The news is reason to celebrate this holiday season; it applies to both would-be purchasers and those who already have Xbox 360 and are still within their first year of ownership.
Effective today, the one-year warranty is now the standard for the console. Customers who experience hardware issues with their 360 within one year of purchase can have their consoles repaired at no cost. Moreover, the new warranty policy is retroactive, so consumers who may have already paid for an out-of-warranty repair within one year of purchase will be eligible for reimbursement of their console repair charges.
“Customer satisfaction is a central focus and priority for the Xbox 360 system,” said Jeff Bell, corporate vice president of Global Marketing for the Interactive Entertainment Business at Microsoft. “In addition to jaw-dropping features such as high-definition graphics, an amazing catalog of over 160 games, and social online and entertainment experiences on Xbox Live®, the Xbox 360 system now offers this extended warranty upgrade. It is truly the industry’s most compelling home entertainment offering.”
Customers who have already paid out-of-warranty repair charges within their first year of ownership can expect reimbursement checks for the amount of their console repair in approximately 10 weeks. Reimbursements will be automatically distributed, so customers need not contact Microsoft. Customers who have questions regarding this policy change or experience any hardware issues should visit http://www.xbox.com/en-US/support/contact where they can check their warranty status, find troubleshooting information for common issues and find Xbox support contact information.
Xbox 360 Warranty Gets Massive Extension
December 25, 2006
Microsoft has done the “right thing” for its Xbox 360 customer base. In a move that has been rumored for quite a while, the company pulled the trigger and extended the warranty for its next-generation console from 90 days to a full year.
From Microsoft:
In a move to benefit customers, Microsoft Corp. announced today that it will change the Xbox 360 warranty from 90 days to one year from the date of purchase in the United States and Canada. Microsoft extended the warranty in these territories to be consistent with the standard one-year warranty that is available throughout most of the world. The news is reason to celebrate this holiday season; it applies to both would-be purchasers and those who already have Xbox 360 and are still within their first year of ownership.
Effective today, the one-year warranty is now the standard for the console. Customers who experience hardware issues with their 360 within one year of purchase can have their consoles repaired at no cost. Moreover, the new warranty policy is retroactive, so consumers who may have already paid for an out-of-warranty repair within one year of purchase will be eligible for reimbursement of their console repair charges.
“Customer satisfaction is a central focus and priority for the Xbox 360 system,” said Jeff Bell, corporate vice president of Global Marketing for the Interactive Entertainment Business at Microsoft. “In addition to jaw-dropping features such as high-definition graphics, an amazing catalog of over 160 games, and social online and entertainment experiences on Xbox Live®, the Xbox 360 system now offers this extended warranty upgrade. It is truly the industry’s most compelling home entertainment offering.”
Customers who have already paid out-of-warranty repair charges within their first year of ownership can expect reimbursement checks for the amount of their console repair in approximately 10 weeks. Reimbursements will be automatically distributed, so customers need not contact Microsoft. Customers who have questions regarding this policy change or experience any hardware issues should visit http://www.xbox.com/en-US/support/contact where they can check their warranty status, find troubleshooting information for common issues and find Xbox support contact information.
Nintendo Wii Opera Beta Hits
December 23, 2006
Wii can now officially browse the internet hack-free, courtesy of the free Opera beta browser that’s available as of today. Sure, it’s not perfect and typing still leaves something to be desired (wireless keyboard capability, please!), but it seems to do the job.
From Nintendo:
Nintendo’s wildly popular Wii home video game system not only revolutionizes how people play games, but it also entices new people into the world of gaming. On Dec. 22, Nintendo and Opera Software bring the Internet to the living room couch with a free beta version of the Opera Web browser. Wii owners who are connected and have activated the Wii Shop Channel can download a free beta version of the Opera browser to activate the Internet Channel of the Wii Menu and begin surfing the Web.
This newest Wii Menu channel provides yet another feature to draw non-gamers in,” says Nintendo of America President Reggie Fils-Aime. “All kinds of people already have discovered that Wii is like nothing they have ever tried before, and our red-hot sales reflect this public enthusiasm.”
“Our software brings the power and reach of the Internet to the hottest video game system available,” says Scott Hedrick, Executive Vice President, Devices, at Opera Software. “Wii’s unique interface adds a new dimension to our browser, making it a useful tool that the whole family will enjoy operating with ease.”
The final version of the Opera browser will be available at the end of March 2007, and will be free for all Wii owners to download through the end of June 2007. After June, users who haven’t already downloaded the Opera browser can go to the Wii Shop Channel to download it for 500 Wii Points.
The Internet Channel provides an optimal Web browsing experience on people’s home television. The Adobe Flash-enabled beta version of the Opera browser puts the Internet right onto owners’ television screens and lets them browse with ease, enabling them to check sports scores, plot maps or visit their favorite Web sites. Multiple family members can gather around the television to plan a vacation or make online purchases. The pointing abilities of the Wii Remote(TM) allow users to click on links they want to see or to zoom into any part of the screen through the motion of the controller. In addition, the Wii Remote can be used with an on-screen keyboard to make text entry as easy as point and click.
The Internet Channel joins the four already-live channels: Disc Channel, Photo Channel, Mii(TM) Channel and Wii Shop Channel. The Forecast Channel goes live on Dec. 20 and provides current and future weather information that can be accessed using a text list of cities or by using the Wii Remote to zoom in on a 3-D interactive globe. Weather information is provided by Weathernews. The Internet Channel, Forecast Channel and Wii Shop Channel are available at no charge, though they require Wii owners to have a high-speed Internet connection. For more information about Wii, visit Wii.com.